Franchise Uses In-Restaurant POP and Social
Channels to Drive Guests to Participating Restaurants’ Online Ordering Sites
DALLAS – MOOYAH Burgers, Fries & Shakes, a
fast-casual, “better burger” chain, is redefining the way that brands talk to
fans by connecting with them directly in a digital landscape. In its most
recent effort, the brand is using Social channels, such as Facebook and
Twitter, mobile and digital marketing as well as in-restaurant POP to direct
its fans to place orders on its website or mobile app.
From September 23 to October 13, Guests who place an order
through MOOYAH’s website or mobile app at participating restaurants will be
automatically entered to win a $100 MOOYAH gift card or a trip for two to one
of four pre-packaged destinations. MOOYAH will award the gift card to one lucky
winner each day, and the trip to one participant per week for the duration of
the promotion. The weekly prize includes coach air tickets for two, five nights
in a hotel, as well as airport transfers. Each package will also include $300
toward land tours or events, and destinations include San Francisco, Calif.,
Park City, Utah, Key West, Fla. and Washington D.C. The winners will be
celebrated through MOOYAH’s Social Media channels. For a complete list of the
official rules, please visit http://mooyah.com/tripsweeps.
“While engaging with our Guests in our restaurants is
vital to our success, we also want to put a prime emphasis on developing an effective
channel for online communication,” said Alexis Barnett Gillette, director of
marketing at MOOYAH, noting that they are also using in-restaurant POP to
highlight the promotion. “The sweepstakes is another way to create buzz around
our online presence and also thank our fans who are so committed to MOOYAH’s
product and experience.”
Coming off the heels of MOOYAH Madness (a Facebook
contest vote-off where all MOOYAH restaurants competed against each other to
win free MOOYAH for the entire community for a day), which grew the brand’s
Facebook page by 11,800 fans, the new promotion is part of an ongoing effort to
engage with users online. The brand is seeing incredible success as a result of
their efforts. While MOOYAH isn’t the biggest brand in the category, yet, it
still boasts the highest number of fans per restaurant vs. some of its most
recognizable competitors.
FACEBOOK LIKES ON NATIONAL FAN PAGE – as of September
18, 2013, Delivered by 1851project.com
MOOYAH Burgers, Fries & Shakes (54 restaurants):
83,362 likes = 1,543 fans/restaurant
BurgerFi (15 restaurants): 21,333 = 1,422 fans/restaurant
BurgerFi (15 restaurants): 21,333 = 1,422 fans/restaurant
Five Guys Burgers
and Fries (approx. 1,000 restaurants): 904,029 = 904 fans/restaurant
Smashburger (217
restaurants): 102,918 = 474 fans/restaurant
Elevation Burger
(30 restaurants): 12,959 = 431 fans/restaurant
“The fast-casual burger segment is very hot,” said Nick
Powills, publisher of 1851. “Brands are fighting to stay ahead of each other.
In the world of Social Media, MOOYAH can lead the pack in Social Footprint
without having the largest restaurant base simply by listening to its Guests
and communicating with them.”
MOOYAH has employed a “talk-with strategy” in which they
use their Social platform to build loyal communities. When a new restaurant
opens, MOOYAH launches a localized strategy to drive new fans, leverage the
existing crowd and create engagement that praises positivity and solves
frustrations. With the online ordering sweepstakes, the brand is taking its
online communications to an entire new level by rewarding those who connect
with MOOYAH online for the chance to win huge prizes. The brand will promote
the sweepstakes socially, with a large drive on Facebook and Twitter, as well
as support from Instagram and Pinterest.
“Our Guests are highly connected in the digital space.
They crave more and more digital interaction from us,” Barnett Gillette said,
who added that the brand’s fans love the unique approach to dining that MOOYAH offers.
At MOOYAH, customization is king. Guests have the
advantage of choosing from a variety of bread options, such as freshly baked
white or wheat buns and hand-crafted lettuce wraps to accompany either the
never-frozen 100 percent American beef patty, Jennie-O turkey patty or the
mouthwatering veggie burger. Each gourmet burger creation comes with a
selection of unlimited veggies and a choice of nine delicious sauces.
MOOYAH French fries come together in a six-step process
that takes a total of 24 hours to completely prepare. A delightful combination
of constant attention and a little magic help transform U.S. #1 Idaho potatoes
into perfect, crisp-on-the-outside and fluffy-on-the-inside fries. Never one to
forget dessert, MOOYAH offers handcrafted shakes, allowing Guests to choose
from classic flavors like vanilla and chocolate, or opt to make their own
creations with toppings such as cookie dough, peanut butter cups and more.
For more information on the growing brand, follow MOOYAH on Twitter @MooyahBurger and connect with MOOYAH on
Facebook at the MOOYAH Burgers & Fries Fan page.
ABOUT MOOYAH BURGERS, FRIES & SHAKES
MOOYAH Burgers, Fries & Shakes is a fast-casual, “better
burger” concept serving mouth-watering made-to-order burgers, hand-cut French
fries made from high-quality Idaho potatoes, and handcrafted 100-percent ice
cream shakes. Founded in 2007, the Plano, Texas-based company only uses fresh,
American lean beef and all-natural Jennie-O® turkey burgers, buns baked in
house, real cheeses and toppings made from garden-fresh ingredients. It offers
online ordering, and a cookout trailer for corporate, social and fundraising
events. MOOYAH has been ranked 1st overall in Restaurant Business’s 2013 Future 50 list, listed as No. 8 in Fast Casual Magazine’s annual Top 100
Movers & Shakers in 2013, a list they have been at the top of for several
years in a row, and BurgerBusiness
included MOOYAH in its list of “11 Burger Chains to Watch in 2011.” The brand
was also recognized in USA Today’s Top 50 Franchises for Military Veterans in
June of 2013. For more information on MOOYAH, its menu or franchising
opportunities, please visit www.mooyah.com. Follow MOOYAH
on Twitter @MooyahBurger and connect with MOOYAH on Facebook Fan
page.
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